Privacy policy

The Incorporated Society of Musicians Trust is located at 4-5 Inverness Mews, London, W2 3JQ United Kingdom and is part of the ISM Group. The ISM Trust is committed to preserving the privacy of all visitors and is listed on the public Register of Data Controllers with registration number . ISM Trust data may be shared with the rest of the ISM Group. Please read the following privacy policy to understand how we use and protect the information that you provide to us.

By applying, donating, downloading content or otherwise sending us your personal information whether via our website or otherwise you consent to the collection, use and transfer of your information under the terms of this policy.

Information that we collect from you

When you visit, donate, apply for membership, download content or order products or services you may be asked to provide certain information about yourself including your name, contact details or credit/debit card information. We may also collect information about your usage of our website as well as information about you from emails or letters you send to us.

Use of your information

Your information will enable us to provide you with access to all parts of our site and to supply the information, goods or services you have requested. It will also enable us to bill you and/or to contact you where necessary concerning your applications, downloads or donations. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the site or to our charity. Moreover, unless you have told us that you do not wish us to do so, we might also use your information to let you know about other products and services which we or other organisations from the ISM group offer which may be of interest to you and we may contact you by post, telephone or fax, as well as by email. If you change your mind about being contacted in the future, please let us know by emailing [email protected].

Disclosure of your information

The information you provide to us will be held on our computers and may be accessed by or given to third parties, some of whom may be located outside the European Economic Area, who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties will process information, fulfil and deliver orders, process credit card payments or donations and provide support services on our behalf. We may also pass aggregate information on the usage of our site to third parties but this will not include information that can be used to identify you.

Where you have consented when providing us with your details, we may also allow carefully selected third parties to contact you occasionally about products and services which may be of interest. They may contact you by post, telephone or fax, as well as by email. If you change your mind about being contacted by these companies in the future, please let us know by emailing [email protected].

Finally, if the ISM Trust is merged with another charity or organisation, your information may be disclosed to that new charity or organisation.

Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.


Please see our separate page for details of cookies in use on

Security and data retention

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

Accessing and updating

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes to our privacy policy in the future will be posted to the site and, where appropriate, through e-mail notification.


All comments, queries and requests relating to our use of your information are welcomed and should be addressed to:

Data Controller, ISM Trust, 4-5 Inverness Mews, London, W2 3JQ or email [email protected]